Return & Refund Policy
Because we deal in decanted fragrances, our policy is designed to protect both hygiene standards and your trust in what you’re buying.
Due to the nature of decanted products, we are unable to accept returns or exchanges for change of mind once an order has been dispatched.
However, we stand fully behind the quality and condition of what we send you. You are eligible for a replacement or refund if:
- Your bottle arrives leaked, damaged, or broken
- You received the wrong fragrance or size
- The product shows signs of tampering upon arrival
How to Report an Issue
Message us on WhatsApp at +91 96642 50045 within 48 hours of delivery, including:
- Your order number
- A clear photo or video of the product and packaging as received
- A brief description of the issue
Once verified, we will offer either a free replacement or a full refund, at your choice.
Refund Timeline
Approved refunds are processed within 5-7 business days to your original payment method via Razorpay.
What’s Not Covered
- Change of mind after purchase
- Reactions to fragrance notes (we recommend checking the full Fragrance Notes breakdown on each product page before ordering)
- Damage caused after delivery is confirmed successful
Questions?
Reach out anytime on WhatsApp at +91 96642 50045 — we’re happy to help.