Privacy Policy
Fragaura (“we,” “us,” “our”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains what data we collect, how we use it, and your rights regarding it.
1. Information We Collect
- Name, email address, phone number, and shipping address when you place an order
- Payment information, processed securely through Razorpay (we do not store your card or payment details ourselves)
- Order history and communication with our support team
- Basic technical data such as IP address and browser type, for site security and performance
2. How We Use Your Information
- To process and deliver your orders
- To communicate with you regarding your order status via WhatsApp, email, or phone
- To respond to customer support queries
- To improve our website and product offerings
3. Sharing of Information
We do not sell or rent your personal information to third parties. We may share necessary details with:
- Courier/logistics partners, to fulfill delivery
- Razorpay, to process payments securely
- Legal authorities, if required by law
4. Data Security
We take reasonable technical and organizational measures to protect your personal data from unauthorized access, loss, or misuse.
5. Cookies
Our website may use cookies to improve your browsing experience and understand site usage. You can disable cookies through your browser settings, though this may affect some site functionality.
6. Your Rights
You have the right to access, correct, or request deletion of your personal data held by us. To make such a request, please contact us via our Contact Us page.
7. Data Retention
We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy, or as required by applicable law.
8. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.
9. Contact Us
If you have any questions about this Privacy Policy or how your data is handled, please reach out via our Contact Us page.